Parking operation hours/days
| NO. | Category | Hours |
|---|---|---|
| 1 | Field staff, enforcement officers | 08:00am-6:00pm |
| 2 | Cashiers and office staffs | 08:00am-6:30pm |
| 3 | Head offices | 08:00am-6:30pm |
| 4 | Towing team, haulage parking yard | 08:00am-8:00pm |
Monthly permit (stickers include Ordinary, special hire and lorries vehicles) policy
- Parking permit stickers must be properly displayed for easy view of our staff.
- Parking permits run for a particular month (issue date from start of that month to end).
- Parking permits will have distinct features for authenticity.
- A Parking permits will strictly be for a particular motor vehicle number.
- They will only be sold at our offices.
Reserved parking
- Priority for reserved parking is given to security organizations, Financial institutions, hospitals.
- The clients interested in having reserves will need to apply and register with the office of the city clerk.
- Payment for reserves will be quarterly pay(paid three months in advance)made within first the first two weeks from the time the invoice is issued.
- The operator will have the right to revoke the agreement depending on the circumstances.
- Vehicles parking illegally in the reserved areas will be clamped for Wrong parking.
- Parking signage and markings will be made for reserved parking at the expense of the Client.
- The reserved parking spaces will be controlled by the owners of the reserves.
Coupons/ Parking coupons
- The service provider will be responsible for printing coupons.
- The Service Provider is also responsible for monitoring the coupon distribution and it’s validity.
- The Service Provider will develop a network of kiosks where parking Coupons are sold. The kiosks
will have the following capabilities:
- Ability to sell parking coupons of various denominations with unique features.
- Clear external and internal signage indicating that parking coupons are sold.
- Open at all times that a Parking Fee is applicable in the nearby Paid Parking areas.
Charge sheet for parking fee
| Parking period (hours) | Coupons | Amount |
|---|---|---|
| 1hr | 1 | 500 |
| 2hrs | 2 | 1000 |
| 3hrs | 3 | 1500 |
| 4hrs | 4 | 2000 |
| 5hrs | 5 | 2500 |
| 6hrs | 6 | 3000 |
| 7hrs | 7 | 3500 |
| 8hrs | 8 | 4000 |
| 9hrs | 9 | 4500 |
| 10hrs | 10 | 5000 |
Wrong parking Charges
- Charge for wrong parking will be determined by the authority.
- Wrongly parked vehicles vehicle will be towed immediately.
- Any vehicle that is in a stationery state will have considered to have parked wrongly.
- Any place that does not have any signage or marking will automatically be considered a no parking
area.
- Parking in corridors.
- Illegal occupation of reserved areas.
- Green belts/areas.
- Parking on Pavements and pedestrian walk ways.
- Drive ways or in front of gates.
- Utilization of more than one space.
- Around the corners/round- about.
- No stopping areas.
- Abandoned vehicles.
Defaulters charges
- Defaulter Charges of 30k attached after 48 hours of nonpayment of a parking coupon.
- Vehicles with outstanding and already warned vehicles will be scheduled for clamping or towing.
- The company will not be responsible for any inconveniences caused due to clamping.
Fines & Penalties
Failure to work within the set procedures attracts fines and penalties and these penalties are suppossed to be paid directly in the office premises as illustrated below;
- Wrong Parking ------------------attracts a penalty of UGX 20,000
- Pavement Parking ------------------attracts a penalty of UGX 500,000
- Defaulted Parking ------------------attracts a penalty of UGX 30,000
- Cramp breaking and Vandalism ------------------attracts a penalty of UGX 1,000,000
- Towing fees ------------------attracts a fees of UGX 150,000
Banks
- Cheques are only used for payment of reserves and bulky purchase for monthly parking permit at the Head offices.
- Money transfers like Efts , will also be accepted for payment of reserved parking and Bulky parking permit purchases.
Mobile Money Payment
- Codes will be provided for mobile money payment where prompts will be followed by Clients to transact.
- This is used for payment of defaults and other charges such as wrong parking, clamp fees only.
- Mobile money charges are exclusive of the parking fees and it is the responsibility of the client to meet them.
- The mobile app will have a provision for mobile money payment.
- Client will need to get a receipt from our nearest offices after providing proof of payment (mobile money message –vehicle Number, transaction ID and date).
- Merchant ID: MTN (dial *165*3#, enter code: 714611) Airtel (Dial *185*9#, use code: 4371645)
Electronic Data Cards
- These are accepted for payment of parking fee and defaults.
- They will be obtained from our offices or cashiers desks who will be responsible for loading money or Data/points.
- Cards can be to swipe on the P.O.S machines to clear the bill.
- Cost of the card will be on the client but made cheap and affordable.
Payment by Coupons
- This is a highly recommended mode of payment to our field officials.
- This will be obtained from coupon sellers, at cashier desks only( field officials will not be allowed to sell coupons to clients).
- Clients will be notified a month earlier in case of withdrawal of old coupons where they will be required to use them or replace them at our offices.